What your product is called now.
Same manufacturer, same team. The names on the pack have changed.
| EquaCare | EquaVetz |
|---|---|
Remedeaz Oil
|
Nourish Skin and Coat Oil
|
Remedeaz Shampoo
|
Soothe Shampoo
|
Remedeaz Wipe
|
All Purpose Wipes
|
CuraHorse All Natural Treats
|
Natural Horse Treats
|
Remedeaz Immune Support
|
Defend Immune Support
|
Protein Booster Pellets
|
Elite Muscle+
|
CuraHorse Fusion Action
|
EquaVetz Fusion Action
|
CuraHorse Dual Action
|
EquaVetz Dual Action
|
From EquaCare to EquaVetz
Why has the name changed?
Why has the name changed?
Our new name better reflects our continued focus on trusted, high-quality products. While our name and appearance has changed, product quality and service you know remains the same.
Is it the same company?
Is it the same company?
Yes. EquaCare Pty Ltd (ABN 31 650 408 861) now trades as EquaVetz. Same company, same team, same phone number and the same people answering your email.
What about orders I placed before the change?
What about orders I placed before the change?
Orders placed with EquaCare before 2 September 2026 are covered by exactly the same terms. Email info@equavetz.com.au with your order number and we will pick it up from there.
I still have EquaCare-branded product at home.
I still have EquaCare-branded product at home.
Use it exactly as the pack says. Remaining EquaCare-branded stock is being sold through on the run-out collection while it lasts.
Getting your order
How much is shipping?
How much is shipping?
Free on orders of $150 or more. A flat rate of $15.00 applies to orders below that.
Do you ship outside Australia?
Do you ship outside Australia?
Yes, we ship to many countries. Please see our shipping policy for details.
How do I track my order?
How do I track my order?
A tracking link is emailed the moment your order is dispatched. If it has not arrived, check your junk folder before emailing us.
What payment methods do you accept?
What payment methods do you accept?
We accept all common credit card payments. You will see the latest payment methods available at checkout.
My order has not arrived.
My order has not arrived.
Check the tracking link first in your email and via your online account portal to see delivery status updates. If tracking has not moved for 5 business days, email info@equavetz.com.au with your order number and we will chase it.
Returns & problems
What is your returns policy?
What is your returns policy?
Faulty or significantly misdescribed products can be replaced or refunded under Australian Consumer Law, and you have 14 days from delivery to send anything else back for store credit, an exchange or a refund at our discretion. The full refund policy has the detail.
What cannot be returned?
What cannot be returned?
Feed, supplements and veterinary medicines, personal care goods, hazardous items and sale items all sit outside the change-of-mind policy, though the consumer guarantees still apply to them.
Something arrived damaged or incorrect.
Something arrived damaged or incorrect.
Check your order when it arrives and email info@equavetz.com.au straight away with your order number and a photo, and we will put it right.
How do I start a return?
How do I start a return?
Email info@equavetz.com.au first and we will send you a return label and instructions. Parcels sent back without approval are not accepted.
Can I exchange instead of a refund?
Can I exchange instead of a refund?
Yes, tell us what you would prefer when you email us. Asking for a different size counts as a change of mind.
Who pays for return postage, and when will I see the money?
Who pays for return postage, and when will I see the money?
We cover return postage on a faulty item. On a change-of-mind return the postage is yours, and approved refunds go back to your original payment method once we have inspected the return.
Using the products
What is the difference between the two systems?
What is the difference between the two systems?
The Stable Performance System is built for horses in work: targeted support for condition, recovery and performance. The Daily Care System covers everyday care and maintenance for horses at home.
Can I feed more than one product at a time?
Can I feed more than one product at a time?
The ranges are designed to work together in synergy as a system.
Where do I find feeding rates?
Where do I find feeding rates?
Please refer to the label directions as each product has specific instructions.
How should I store the products?
How should I store the products?
Keep containers sealed, out of direct sun and away from damp. Storage and best-before details are printed on each pack.
Where are your products made?
Where are your products made?
Australia.
Your account & your data
Do I need an account to order?
Do I need an account to order?
No. You can check out as a guest. An account just saves your address and keeps your order history in one place.
How do I reset my password?
How do I reset my password?
Use "Forgot password" on the login page and we will email you a reset link. If it does not arrive within a few minutes, check your junk folder.
What do you do with my personal information?
What do you do with my personal information?
Only what we need to process your order and provide you required business updates and order information via email. We handle it under the Privacy Act 1988. The full detail is in our Privacy Policy.
How do I unsubscribe from marketing emails?
How do I unsubscribe from marketing emails?
There is an unsubscribe link at the foot of every marketing email. It does not affect order and dispatch emails, which we have to send.
Do you use my old EquaCare account details?
Do you use my old EquaCare account details?
Yes. Your account, order history and saved addresses all carry across. Nothing needs to be re-created.
Buying for a business
How do I become a stockist?
How do I become a stockist?
Apply through the wholesale account form. Applications are reviewed within 5 business days and our onboarding team will be in touch.
Do you offer wholesale pricing?
Do you offer wholesale pricing?
Yes. Tier-based volume pricing with no long-term lock-in contract. Trade enquiries go to info@equavetz.com.au.
I am an existing EquaCare stockist. Do I need to reapply?
I am an existing EquaCare stockist. Do I need to reapply?
No. Your account carries across unchanged. Log in as you always have and email trade@equavetz.com.au if anything looks wrong.
Where can I buy in person?
Where can I buy in person?
Use the store locator to find a clinic or retailer near you.